Terms & Conditions

E4 Equip Limited – Trading as : ShopSmart / FridgeSmart

All purchases are understood to have been supplied on a commercial basis.

Terms & Conditions

All orders are subject to E4 Equip Ltd Trading as Shopsmart/FridgeSmart terms and conditions of sale. These terms and conditions must be interpreted within the context of E4 Equip Ltd company policy.

Our contracts of sale shall be governed by and construed in accordance with English Law. Any actions or proceedings arising of this contract shall be solely to the jurisdiction of the courts of England.

 

Pricing & Payment Terms

All prices will be charged at the advertised price current as per the order date. All discounts and refunds shall be at the discretion of the Directors and their decision will be final. In addition VAT will be charged at the ruling rate. E4 Equip Ltd accepts as payment – debit cards- credit cards (charges may apply for credit cards). All prices are correct at the time of publishing. E4 Equip Limited reserve the right to amend pricing.  and all pricing shall be confirmed at the time of order. Any amendments to pricing will be confirmed for you prior to dispatch. Errors and omissions excepted. E&OE

 

Warranty

2 Year Parts Warranty
Fridgesmart commercial refrigeration products are sold with 2 years parts warranty as standard. In general terms, all electromechanical parts are covered against defects and will be replaced like for like or with a component which is compatible with the product.

Exceptions
Unless confirmed as being damaged within 24 hours from initial delivery, all cosmetic items and fabricated items are specifically not covered by the warranty. 

Shelves / baskets, trays and pans are specifically not covered by warranty. 
Light bulbs, tubes and gaskets and trims are deemed consumable and not covered by warranty. 
Other consumable items and breakables are not covered by warranty. 
Stock loss due to unit failure, or claims for consequential losses are excluded from warranty. 

Important notes
Warranty is invalidated if non approved parts are fitted unless specified by Fridgesmart.

Warranties are not transferrable.

Use of equipment other than for its designated purposes invalidates the warranty. 

Fridgesmart reserves the right to request engineer’s diagnosis reports before supplying parts if applicable. 

The serial number and/or order number of the unit at fault must be supplied for a warranty to be implemented. 

We reserve the right to collect faulty parts for assessment if applicable. 

 

Labour warranty (1 year option)
Should Labour warranty be purchased, An engineer will attend site free of charge and repair items that have failed within warranty, subject to exclusions listed in ‘Exceptions’ and ‘Important notes’ or the section headed  ‘2 Year Parts Warranty’. The following list details parts and faults which are not considered part of any Service Contract and will be invoiced on a chargeable basis. 

Labour warranty exceptions. 
No fault found; general misuse, abuse and site issues and cabinet location; general cleaning and maintenance; damage caused by movement within premises or relocation; blocked drains; defective power source or use of extension sockets; incorrect power source; following repair by an unauthorised party; general refurbishment. 

Regular maintenance in accordance with the manufacturer’s specification must be adhered to. 

 

 

All refrigeration is supplied with two years parts warranty unless otherwise stated. Customers must employ the warranty arrangements provided. Each warranty is specific to the product purchased.

 

It is the customer’s responsibility to verify specifications and the suitability of items prior to ordering the goods. E4 Equip Ltd cannot guarantee the suitability of goods for specific purposes.

 

Goods must be used solely in accordance with the recommendations stated in the manufacturer’s handbook/manual. Failure to do so may impair the warranty.

Warranty becomes invalid if non-approved parts are fitted

Warranty is not transferable and lies with the original purchaser

Use of equipment other than for its designed purpose will invalidate the warranty

All claims are to be submitted with complete service engineers documentation

 

Returns

The customer must inspect & test goods immediately upon arrival. Any claim for failure of goods to be in accordance with the contracted order then the customer must inform E4 Equip Ltd via email within 24 hours of receipt of such goods.

Goods are not sold on a trial basis.

Goods can only be returned if-

There is a prior authorisation from E4 Equip Ltd in writing
You are issued with an authorisation code from E4 Equip Ltd
All items are correctly packaged in the original packaging
Original manuals and documentation are enclosed

       ­-       The good have not been used

A restocking fee equal to 25% will be charged on all returned goods
The purchaser is responsible for any returns charges.

 

Cancellations

Cancelled orders will incur an administration processing fee of £35 plus credit card transaction fees. If the order has been dispatched to one of our depots, the customer will also incur restocking at 25% and carriage fees. 

 

 

Delivery

E4 Equip Ltd cannot guarantee delivery times/dates. Estimated times of arrival are given purely as an approximate indication when goods might be delivered subject to other conditions.

All refrigeration prices include delivery to your door throughout the UK mainland but not unpacking and positioning unless you purchased that option. You must check door entry sizes with all cabinets. If the unit does not fit any carriage charges caused by an aborted delivery will be the customers responsibility. A restocking fee of 25% will also be applied. E4 Equip Ltd will not accept responsibility if the unit or cabinet will not fit.

It is the customer's responsibility to provided the correct delivery address and postcode.  If the delivery address or postcode is incorrect the customer will be charged delivery costs and a restocking fee of 25%.

Should a delivery have to be aborted because the business is closed or no one is there to meet them, then you will be charged again for carriage. If the item has to be restocked then you will incur a restocking fee of 25%.

There are occasions when deliveries can run late ie Traffic Jams, accidents road works etc. We will always endeavour to keep you posted of any problems that may crop up. However E4 Equip LTD is not liable for any loss or damage caused to your business due to these unforeseen circumstances.

Should you be shipped an incorrect or faulty item, E4 Equip LTD will not accept liability for loss of business and damages caused by the error.

In certain delivery circumstances you may be required to show identification. Our drivers may also photograph you and the identification provided. Failure to agree to this may result in an aborted delivery and you will be charged accordingly.

 

Refrigeration

All refrigeration sold by E4 Equip Ltd is designed to work in an ambient temperature of 25 degrees centigrade. It is the customer’s responsibility to provide a suitable and safe electricity supply for any units supplied by E4 Equip Ltd. We recommend that advice is taken from a qualified electrical engineer.

Warranty becomes invalid if non-approved parts are fitted

Warranty is not transferable and lies with the original purchaser

Use of equipment other than for its designed purpose will invalidate the warranty

All claims are to be submitted with complete service engineers documentation

We do not sell or ship items outside the United Kingdom

4 Equip Limited – Trading as : ShopSmart / FridgeSmart does not accept liability for loss of stock 

 

Sales

All sales are at the discretion of the Directors E4 Equip Limited – Trading as : ShopSmart / FridgeSmart

Special Orders / Made to order units

Special orders / Made to order unit; once ordered become irrevocable. We will hold units for a maximum period of 4 weeks, after which we will deliver to the premises of your choosing. At no time can you cancel the order once we have placed the order with the suppliers

 

If, on our receipt of the goods, you decide to either delay or postpone receipt of the goods beyond the 4 week period, or refuse to advise delivery address, we reserve the right to charge 50% of the net value of the ordered goods to your account. The product will automatically be made available for general sale.

 

Communications

Phone calls may be recorded for business and training purposes.


Price Promise terms and conditions

We guarantee to beat only on like for like products. All prices must be quoted in writing. Prices must come from registered dealers.

Our products are brand new not B grade products, we will therefore not price match against B-Grade products or second-hand products.

The decision of the management and directors of Fridgesmart is final

 

Ref Promotion - £5 & £10 Review December 2016

This promotion ends 30 Jan 2017 and is limited to the first 10 reviewers. Employees and their spouses of e4 equip may not participate in this promotion. The £10 awarded to the most entertaining of reviews will be decided on by the Directors of E4 Equip and their decision is final. 

Claimants will be informed by email they have won.

 

 

Terms and Conditions are Subject to Change